onsite
Technical Support Engineer - QAD, Inc.
Software Engineer
Seeking a Technical Support Engineer in Mexico City to provide excellent customer service and resolve technical issues for software users. Requires strong troubleshooting and problem-solving skills.
About the role
Key Responsibilities
- Provide technical assistance and support to customers regarding software products.
- Respond to queries, run diagnostic programs, and isolate problems.
- Walk customers through problem-solving processes.
- Install, configure, and update software.
- Maintain a high degree of customer service for all support queries.
- Document and report technical issues and resolutions.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting abilities.
- Strong customer service and communication skills.
- Ability to work independently and as part of a team.
- Familiarity with software support processes.