Technical Support Engineer - Propeller

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

As a Technical Support Engineer, you'll help our customers master earthwork with Propeller's cutting-edge technology. You'll be the crucial link between our innovative hardware (dirtmate, drones, and smart ground control points) and software (our cloud-based workspace) and the customers who rely on them to track, map, and measure their worksites.

As part of the Global Customer Support Team, you'll see the whole customer lifecycle and use that visibility to ensure our customers are always getting the best possible experience. You will be the expert in data collection, supporting our field-based customers as they face the technical and logistical challenges of drone surveys. You'll also guide customers through their first DirtMate Site onboarding across both hardware and software, troubleshoot DirtMate issues in the field, and drive product adoption so customers realise the full value of the platform.

Every day will bring new challenges as you tackle hardware, technical, and software questions, providing fast and practical solutions remotely and onsite. We pride ourselves on providing fast, practical, and effective support, and we're looking for someone who shares that commitment.

• Onsite Installation & Support : Install and troubleshoot DirtMate and Propeller products on machines at customer worksites, including on-site DirtMate hardware training and virtual installation. You will travel out to worksites to provide ongoing support and training, and flying drones as needed.
• Remote Support: Deliver high-quality technical support for both hardware and software issues, managing inbound cases through to resolution or escalation across a wide range of complexity. On top of onsite installation and support, you will also support customers via phone and email channels.