remote
Technical Support Engineer Premium Team - Gong.io
Software Engineer
Seeking a Technical Support Engineer for a premium team to provide advanced support for AI-powered revenue intelligence software. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide advanced technical support to premium customers, resolving complex issues related to the Gong Revenue AI Operating System.
- Diagnose and troubleshoot software and system problems, identifying root causes and implementing effective solutions.
- Collaborate with engineering and product teams to escalate and resolve bugs and feature requests.
- Document technical solutions, create knowledge base articles, and contribute to internal training materials.
- Maintain high levels of customer satisfaction through timely and professional communication.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Familiarity with CRM systems and API integrations is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.