remote
Technical Support Engineer - poolside
Software Engineer
Seeking a Technical Support Engineer to assist users with technical issues. This role involves troubleshooting, problem-solving, and providing excellent customer service to ensure user satisfaction.
About the role
Key Responsibilities
- Provide technical assistance and support to users regarding software and hardware issues.
- Diagnose and resolve technical hardware and software issues.
- Respond to queries, run diagnostic programs, and isolate problems.
- Escalate unresolved issues to the appropriate internal teams.
- Document technical issues and resolutions for future reference.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer systems, hardware, and software.
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate technical information clearly and concisely.
- Customer-oriented with a passion for helping others.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcommunication