onsite
Technical Support Engineer - Payments - Sutherland
Software Engineer
Seeking a Technical Support Engineer specializing in payments. This role involves troubleshooting complex payment system issues, providing excellent customer service, and collaborating with technical teams to resolve client problems.
About the role
Key Responsibilities
- Provide expert technical support for payment systems, diagnosing and resolving complex issues.
- Troubleshoot and debug software and hardware problems related to payment processing.
- Communicate effectively with clients to understand their technical challenges and provide timely solutions.
- Collaborate with engineering and product teams to identify root causes and implement fixes.
- Document technical solutions and contribute to the knowledge base.
- Monitor system performance and proactively address potential issues.
Requirements
- Proven experience in technical support, preferably within the payments industry.
- Strong understanding of payment systems, transaction flows, and related technologies.
- Proficiency in troubleshooting and problem-solving complex technical issues.
- Experience with API integrations and database querying (e.g., SQL) is a plus.
- Excellent communication and interpersonal skills, with a customer-centric approach.