remote
Technical Support Engineer - paxos
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer support and troubleshoot technical issues for financial technology solutions. This role involves working with APIs and cloud-based platforms.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Troubleshoot and resolve complex technical issues related to Paxos' financial technology products.
- Collaborate with engineering and product teams to identify and address root causes of customer problems.
- Document support processes, solutions, and customer feedback.
- Assist in the development of knowledge base articles and self-help resources.
- Monitor system performance and proactively identify potential issues.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Familiarity with APIs, cloud computing environments (e.g., AWS, Azure), and SaaS platforms.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience in the financial technology sector is a plus.