Technical Support Engineer - Palo Alto Networks

Key Responsibilities

• Provide technical support and troubleshooting for Palo Alto Networks' security products.
• Diagnose and resolve complex customer issues related to networking and cybersecurity.
• Collaborate with engineering teams to identify and address product defects.
• Document technical solutions and contribute to the knowledge base.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.

Requirements

• Proven experience in technical support or a similar customer-facing role.
• Strong understanding of networking concepts and protocols.
• Experience with cybersecurity technologies and principles.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly and concisely.