remote
Technical Support Engineer - Ozow
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer service and resolve technical issues for a leading fintech company. Expertise in troubleshooting and payment systems is essential.
About the role
Key Responsibilities
- Provide first-line technical support to customers via various channels (email, phone, chat).
- Troubleshoot and resolve technical issues related to payment systems and APIs.
- Escalate complex issues to senior support engineers or development teams.
- Document technical solutions and create knowledge base articles.
- Monitor system performance and identify potential issues.
- Collaborate with cross-functional teams to improve product and service quality.
Requirements
- Proven experience in a technical support role, preferably in the fintech industry.
- Strong understanding of payment systems and API integrations.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with Linux operating systems.
- Ability to communicate technical information clearly to both technical and non-technical users.