onsite
Technical Support Engineer, Oracle SQL - finastra
Software Engineer
Seeking a Technical Support Engineer with Oracle SQL expertise to provide customer support and resolve technical issues. This role focuses on database-related problem-solving and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide technical support to customers experiencing issues with Oracle SQL databases.
- Troubleshoot and resolve complex database-related problems.
- Analyze and diagnose technical issues, identifying root causes.
- Collaborate with engineering teams to escalate and resolve product defects.
- Document technical solutions and create knowledge base articles.
- Maintain high levels of customer satisfaction through effective communication and problem resolution.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong proficiency in Oracle SQL and database management.
- Excellent troubleshooting and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with database performance tuning is a plus.
Skills
customer supportsql