onsite
Technical Support Engineer - optionsit
Software Engineer
Seeking a Technical Support Engineer in London to provide excellent customer service and resolve technical issues. Requires strong troubleshooting skills and experience with operating systems.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Escalate complex problems to senior support engineers.
- Document support interactions and solutions.
- Assist with user account management and system configurations.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (e.g., Windows, Linux).
- Excellent problem-solving and troubleshooting abilities.
- Effective communication and customer service skills.
- Ability to work independently and as part of a team.