remote
Technical Support Engineer OpenStack, Kubernetes - Mirantis
Software Engineer
Seeking a Technical Support Engineer experienced with OpenStack and Kubernetes to provide expert assistance to customers. This remote role focuses on resolving complex technical issues and ensuring customer success with cloud platforms.
About the role
Key Responsibilities
- Provide expert technical support for OpenStack and Kubernetes environments.
- Troubleshoot and resolve complex customer issues related to cloud infrastructure.
- Collaborate with engineering teams to identify and address product bugs and enhancements.
- Document technical solutions and create knowledge base articles.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Monitor system performance and proactively identify potential issues.
Requirements
- Proven experience in technical support roles, specifically with OpenStack and Kubernetes.
- Strong understanding of cloud computing principles and distributed systems.
- Proficiency in Linux operating systems and shell scripting.
- Excellent analytical and problem-solving skills.
- Ability to communicate technical information clearly and effectively to diverse audiences.