onsite
Technical Support Engineer - Observe.AI
Software Engineer
Seeking a Technical Support Engineer to assist customers with Observe.AI's AI Agents platform. This role involves troubleshooting, providing technical guidance, and ensuring customer success with our SaaS solutions.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using the Observe.AI platform.
- Troubleshoot and resolve complex technical issues related to AI agents and customer experience workflows.
- Communicate effectively with customers to understand their needs and provide timely solutions.
- Collaborate with engineering and product teams to identify and address product bugs and improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Guide customers on best practices for utilizing the AI Agents platform.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of SaaS products and cloud-based solutions.
- Excellent problem-solving and analytical skills.
- Familiarity with APIs and integration concepts is a plus.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
Skills
technical supportcustomer servicetroubleshootingapiscloud computing