remote
Technical Support Engineer - Nozomi Networks
Software Engineer
Support engineer focused on OT and IoT cybersecurity, troubleshooting AI‑powered platform issues, and driving continuous improvement using Python, Node.js, AWS, and machine learning insights.
About the role
Key Responsibilities
- Diagnose and resolve complex technical issues across the AI‑powered OT and IoT security platform.
- Collaborate with engineering and product teams to identify root causes and implement long‑term fixes.
- Develop and maintain automation scripts in Python and Node.js to streamline support workflows.
- Leverage AWS services to monitor, log, and analyze system performance and security events.
- Contribute to knowledge base documentation and provide training to internal teams.
Requirements
- 3+ years of technical support or engineering experience in cybersecurity or related fields.
Skills
pythonnodejsawsmachine learning