Nova is looking for a Technical Support Engineer who is a highly technical, motivated individual to support our growth in the semiconductor. The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide region support for new product introduction and evaluation activities (beta, head-to-head).
Pay Range: $100,000- $148,000 Annually (DOE)
Why Nova:
- Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
- Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
- Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.
- Bachelor’s degree in Engineering, Physics, Material Science, Chemistry and/or 5 years of relevant experience in the field. Military and/or other technical experiences will be considered.
- Experience in a semiconductor manufacturing technical support role or equivalent experience in a similar technical business such as an analytical instrument capital equipment organization, is required.
- Semiconductor metrology equipment or related equipment manufacturing experience is beneficial
- Ability to work effectively in a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.
- Excellent problem-solving skills
- Strong analytical, data analysis and diagnostics ability.
- Excellent written and oral communications
- Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
- Strong project and time management skills
- Excellent customer relations and communications skill.
- Excellent escalation management skills
- Training development and delivery experience
- New product introduction management experience
- Must be able to bend, crawl and work in and around systems and within semiconductor manufacturing facilities.
- Must be able to lift, carry and move job related items.
- This position requires global travel as needed; estimated travel time is at least 30% of the year.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.