remote
Technical Support Engineer - nooks
Software Engineer
Seeking a Technical Support Engineer for the APAC region to assist customers with AI-powered sales tools. Requires strong troubleshooting and customer service skills, with experience in SaaS environments.
About the role
Key Responsibilities
- Provide exceptional technical support to customers in the APAC region via various channels.
- Troubleshoot and resolve complex technical issues related to AI-powered sales tools.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Develop and maintain technical documentation and knowledge base articles.
- Educate customers on product features and best practices to enhance their experience.
- Ensure customer satisfaction and timely resolution of support tickets.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong understanding of AI concepts and applications in sales technology.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
- Experience with CRM systems (e.g., Salesforce) is a plus.
Skills
technical supportcustomer servicetroubleshootingaisalesforce