remote
Technical Support Engineer - nomissolutions
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer support, troubleshoot technical issues, and document solutions. This role requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (email, phone, chat).
- Diagnose and resolve technical issues related to software and hardware.
- Document troubleshooting steps and solutions in a knowledge base.
- Escalate complex issues to senior support engineers or development teams.
- Maintain clear and effective communication with clients throughout the support process.
Requirements
- Proven experience in a technical support role.
- Strong understanding of troubleshooting methodologies.
- Excellent written and verbal communication skills.
- Ability to manage multiple support tickets simultaneously.
- Familiarity with technical documentation is a plus.
Skills
customer supportproblem solving