Technical Support Engineer - Nomis Solutions

Who We Need

Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline technical expert and trusted advisor for our enterprise customers when they experience critical interruptions or technical challenges. We are looking for an individual to support the 12-8pm EST shift. You'll combine deep technical troubleshooting skills with exceptional customer communication, leading incident resolution efforts that keep our customers' multi-million dollar pricing operations running smoothly. You're both technically curious and customer-obsessed, bringing urgency and clarity to complex situations while coordinating cross-functional teams to deliver swift, effective solutions. You thrive in dynamic environments where no two days are the same, viewing each incident as an opportunity to deepen product knowledge, strengthen customer relationships, and continuously improve how we deliver support.

What’s in it for you?

Technical depth. Customer impact. Continuous growth. You’re looking for more than a traditional support role – you’re looking to become a technical authority. In this position, you’ll work directly with enterprise customers running mission-critical pricing systems for some of the largest financial institutions. You’ll join a collaborative, technically sophisticated team where your troubleshooting expertise and proactive problem-solving directly impact customer success and product reliability. Your insights from the frontlines will influence product development, your technical skills will expand across multiple domains, and your relationships with customer will position you as their to-to technical resource.

Build expertise that elevates your profile. This is a unique opportunity to gain deep technical knowledge across cloud infrastructure, APIs, databases, and enterprise SaaS architecture while developing the customer advisory skills that distinguish exceptional support engineers. You'll gain exposure to sophisticated technical environments, participate in shaping product releases through User Acceptance Testing, and build a comprehensive support knowledge base that benefits the entire organization. Your ability to diagnose complex technical issues, communicate clearly under pressure, and drive resolution will be recognized and rewarded.

Thrive in a learning environment. You won't be stuck in reactive mode. Between incident response, you'll proactively monitor customer health metrics, expand your technical capabilities, contribute to automation initiatives, and stay at the forefront of our evolving product platform. You'll work alongside engineering, DevOps, data, analytics, product, and services teams who share knowledge freely and support your continuous development.

What you will do

Lead Technical Incident Resolution