remote
Technical Support Engineer - Nintex
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer service and resolve technical issues for SaaS products. Requires strong troubleshooting skills and experience with SQL and Windows Server.
About the role
Key Responsibilities
- Provide expert technical support to customers via various channels.
- Troubleshoot and resolve complex software and hardware issues.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to identify and resolve product defects.
- Ensure high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support role, preferably with SaaS products.
- Strong understanding of troubleshooting methodologies and problem-solving.
- Proficiency in SQL and experience with Windows Server environments.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.