onsite
Technical Support Engineer - nexthopai
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and technical assistance. This role involves troubleshooting complex issues and ensuring client satisfaction with our innovative solutions.
About the role
Key Responsibilities
- Provide expert technical support to customers via various channels (email, phone, chat).
- Diagnose and resolve complex technical issues related to our products and services.
- Document troubleshooting steps, solutions, and customer interactions accurately.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Contribute to the knowledge base by creating and updating support articles.
- Ensure a high level of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support or customer-facing role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to understand and explain technical concepts clearly.
- Familiarity with support ticketing systems is a plus.
Skills
problem solvingcommunication