onsite
Technical Support Engineer - Nexio Management
Software Engineer
Seeking a Technical Support Engineer in Warsaw, Poland to provide expert assistance to clients. This role involves troubleshooting technical issues, ensuring customer satisfaction, and collaborating with internal teams.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues for clients.
- Escalate complex problems to senior support engineers or development teams.
- Document all support interactions and resolutions in the ticketing system.
- Assist in the creation and maintenance of support documentation and knowledge base articles.
- Collaborate with sales and engineering teams to ensure customer success.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (Linux, Windows).
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.