Technical Support Engineer - NetFoundry

Job Description – Technical Support Engineer

Location: India (remote)

About NetFoundry :

NetFoundry is the leader in zero trust Cloud Native Networking by design. We enable businesses to securely and efficiently connect distributed applications and machines across edges, clouds, and service meshes via our global overlay fabric. The NetFoundry platform, delivered as NaaS, enables businesses to connect applications without the costs and complexity of VPNs/SD-WAN/MPLS, custom hardware, and private circuits. NetFoundry ’s platform offers zero trust agile connectivity for the embedded edge and app-embedded solutions to securely connect while greatly minimizing threats from bad actors. The platform is accessed via APIs, SDKs, and DevOps tools integrations, enabling practitioners, application developers, and network administrators to get the levels of automation and agility that are only possible with connectivity-as-code. NetFoundry is headquartered in Charlotte, North Carolina, and operates globally.

Position Overview:

NetFoundry is looking for smart, energetic people who are aspiring to work on some of the world’s latest technologies in the field of software-defined networking. Selected candidates will be given equal learning opportunities to build their career path at NetFoundry .

The candidate is expected to work as a technical support engineer for NetFoundry , a leading Zero Trust NAAS provider operating globally.

The candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant software-defined network operations. The candidate should have proven expertise in working within a team for Network operational support and remediation activities.

Role and Responsibilities:

• As a technical support engineer will be accountable for resolving service issues affecting customer experience
• Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure.
• Support, maintain & improve customer experience.
• Resolve or escalate incidents/problems/SR per established procedures
• Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards

Essential Skills and Experience:

• A minimum of a bachelor’s Degree is required in Engineering/computer science, preferred
• 0-2 years experience performing various tasks in Network Operations and Troubleshooting
• 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc
• Software-defined networking: Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
• Security: Understanding and working knowledge of firewalls, ACLs, cloud network