remoteonsite
Technical Support Engineer - Narvar
Software Engineer
Seeking a Technical Support Engineer to provide advanced technical assistance, act as a subject matter expert, and resolve complex customer issues. Collaborate with various internal teams to drive initiatives and ensure customer success.
About the role
Key Responsibilities
- Provide advanced technical assistance and support to customers and internal teams.
- Serve as the subject matter expert for technical issues within the department.
- Act as the primary escalation point for resolving complex issues from high-value customers.
- Collaborate with cross-functional teams including Sales, Implementation, Engineering, and Logistics.
- Identify areas for improvement and contribute to functional level initiatives.
- Troubleshoot and diagnose technical problems to provide effective solutions.
Requirements
- Proven experience in a technical support or similar role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to manage and resolve complex customer escalations.
- Experience working with cross-functional teams.