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Technical Support Engineer N3 - Payment - STHREE SAS
Software Engineer
Seeking a Level 3 Technical Support Engineer for payment terminals and Android applications. Responsibilities include complex incident resolution, log analysis, and client support.
About the role
Key Responsibilities
- Provide Level 3 technical support for payment terminals and Android applications.
- Diagnose and resolve complex incidents related to transactions, SDKs, configuration, and integration.
- Analyze logs in depth to identify root causes of issues.
- Collaborate with R&D and product teams to fix anomalies and enhance solutions.
- Assist clients and partners with advanced technical challenges.
- Participate in the integration and deployment of client-side solutions.
- Contribute to technical documentation and best practices.
Requirements
- Experience in Level 3 technical support.
- Proficiency with payment terminals and Android applications.
- Strong analytical skills for log analysis and root cause identification.
- Experience with SDK integration and troubleshooting.
- Excellent communication and client-facing skills.
Skills
androidtechnical supportpayment systemssdklog analysiscustomer support