remote
Technical Support Engineer - MyOperator
Software Engineer
Remote Technical Support Engineer focused on diagnosing and resolving product issues, managing JIRA and Kissflow tickets, handling API interactions, testing new features, and delivering internal training on product functionality.
About the role
This is a remote position.
- Working on JIRA tickets for product issues raised by clients.
- Taking API calls with clients and internal users.
- Closely working with other teams to get the issue resolved.
- Understanding new features and testing them for training purposes.
- Providing product/feature related training to internal teams
- Working on Kissflow tickets as tech support tasks.
- Working on new ideas to make existing processes more effective and efficient
Requirements
- B.Tech (IT) with proven Experience of 3-4 years
- Experience in working with JIRA
- Experience in implementing REST APIs
- Good in Excel Reports
- Basic understanding on SQL queries
- Experience in Integration of Software's
Benefits
Flexible Working Hours
Originally posted on Himalayas