remote
Technical Support Engineer - Motive
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer support, troubleshoot complex issues, and contribute to product improvement. Requires strong technical skills and a passion for helping users.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels (email, chat, phone).
- Diagnose and resolve complex technical issues related to the Motive platform and its integrations.
- Document troubleshooting steps, solutions, and product feedback for internal and external knowledge bases.
- Collaborate with engineering and product teams to identify and address recurring issues and feature requests.
- Assist in the creation and maintenance of technical documentation and support resources.
- Escalate critical issues to appropriate teams and ensure timely resolution.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong troubleshooting and problem-solving skills with a keen attention to detail.
- Familiarity with SaaS platforms and cloud computing environments.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with networking concepts and common IT infrastructure.
Skills
customer supporttroubleshootingtechnical documentationcloud computingnetworking