onsite
Technical Support Engineer - mksinst
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and technical assistance. This role involves troubleshooting complex issues and ensuring customer satisfaction with our products.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels (phone, email, chat).
- Troubleshoot and resolve complex technical issues related to our software and hardware products.
- Document customer interactions, technical issues, and resolutions accurately.
- Collaborate with engineering and product teams to identify and address recurring problems.
- Develop and maintain technical knowledge base articles and FAQs.
- Ensure high levels of customer satisfaction through prompt and effective support.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Proficiency in using support ticketing systems and remote diagnostic tools.
Skills
problem solvingcommunication