remote
Technical Support Engineer - Microlise
Software Engineer
Technical Support Engineer delivering first‑line assistance to customers, resolving incidents across Windows and Linux environments, troubleshooting network issues, and managing tickets with industry‑standard tools.
About the role
Key Responsibilities
- Provide expert first‑line support to customers via phone, email, and remote tools.
- Troubleshoot and resolve incidents related to Windows and Linux operating systems.
- Diagnose and resolve networking and connectivity problems, including VPN and LAN/WAN issues.
- Log, track, and close tickets using the company’s ticketing system, ensuring accurate documentation.
- Escalate complex issues to senior engineers and collaborate with cross‑functional teams.
Requirements
- Strong knowledge of Windows and Linux operating systems.
- Experience troubleshooting networking protocols (TCP/IP, DNS, DHCP).
- Proficiency with remote support tools and ticketing systems.
- Excellent communication skills and a customer‑centric mindset.
- Ability to work independently and as part of a collaborative team.