remote
Technical Support Engineer - Microlink Solution
Software Engineer
Provide first‑line technical support for enterprise networking, server, and security infrastructure, handling incidents, diagnosing issues, and ensuring system availability using Windows, Linux, and virtualization technologies.
About the role
Key Responsibilities
- Respond to inbound tickets and calls, diagnose and resolve hardware, software, and network incidents for enterprise clients.
- Maintain and troubleshoot Windows Server, Linux, and virtualized environments (VMware/Hyper‑V).
- Administer Active Directory, DNS, DHCP, and other core services, ensuring proper user access and security policies.
- Monitor datacenter equipment, perform routine health checks, and assist with capacity planning.
- Document resolutions, update knowledge base articles, and collaborate with senior engineers for escalated problems.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent diploma).
- 2+ years of hands‑on experience in IT support, networking, or system administration.
- Strong knowledge of Windows Server, Linux, TCP/IP, VLANs, and VPN technologies.
- Familiarity with ticketing tools (e.g., ServiceNow, JIRA) and remote support utilities.
- Excellent communication skills and ability to work in a fast‑paced, client‑focused environment.
Skills
windows serverlinuxactive directory