onsite
Technical Support Engineer - merge
Software Engineer
Seeking a Technical Support Engineer to assist customers with Merge's LLM integration platform. Responsibilities include troubleshooting, providing technical guidance, and contributing to documentation for a cutting-edge SaaS product.
About the role
Key Responsibilities
- Provide exceptional technical support to customers integrating with Merge's LLM platform.
- Troubleshoot and resolve complex technical issues related to APIs, integrations, and the Merge platform.
- Communicate effectively with customers to understand their needs and provide timely solutions.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Collaborate with engineering and product teams to identify and address product issues.
- Guide users through the authentication, security, and monitoring aspects of the platform.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of APIs and their integration into software products.
- Familiarity with LLMs and AI agent technologies is a plus.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.