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Technical Support Engineer - Mercury Systems
Software Engineer
Seeking a Technical Support Engineer to provide customer support and repair services for aerospace and defense technology. This role involves solving complex engineering challenges in a fast-paced, high-tech environment.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for customers.
- Perform repairs and maintenance on advanced technology systems.
- Collaborate with engineering teams to resolve complex issues.
- Document technical issues and resolutions.
- Ensure customer satisfaction through excellent service.
- Contribute to product improvement based on customer feedback.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with aerospace and defense technologies is a plus.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced, high-tech environment.
Skills
technical supportcustomer servicetroubleshooting