remote
Technical Support Engineer Medical Devices - Drager
Software Engineer
Technical Support Engineer focused on medical devices, delivering expert troubleshooting, customer service, and documentation to ensure high satisfaction and compliance with industry standards.
About the role
Key Responsibilities
- Handle inbound customer service calls, screen and prioritize issues, and provide phone support for medical device products.
- Record and track service calls in the database, ensuring accurate documentation and follow‑up.
- Diagnose and resolve technical problems, escalating complex cases to engineering teams as needed.
- Collaborate with cross‑functional teams to improve product support processes and customer experience.
- Maintain up‑to‑date knowledge of device specifications, regulatory requirements, and troubleshooting guides.
Requirements
- Experience in technical support for medical devices or related high‑regulation industries.
- Strong troubleshooting skills with a methodical approach to problem resolution.
- Excellent written and verbal communication abilities.
- Proficiency in service desk and ticketing systems.
- Ability to work independently and as part of a collaborative team.