remote
Technical Support Engineer - Lumenradio
Software Engineer
Seeking a Technical Support Engineer to assist customers with LumenRadio's wireless lighting control technology. Responsibilities include troubleshooting, providing technical guidance, and documenting solutions.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for LumenRadio's wireless lighting control systems.
- Assist customers with installation, configuration, and operation of products.
- Diagnose and resolve technical issues reported by clients.
- Create and maintain technical documentation, including FAQs and troubleshooting guides.
- Collaborate with engineering teams to identify and address product issues.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of wireless communication technologies and networking concepts.
- Excellent problem-solving and analytical skills.
- Ability to clearly communicate technical information to both technical and non-technical users.
- Experience with documentation and knowledge base creation.
Skills
customer supportcommunicationproblem solving