remote
Technical Support Engineer - LGA HR NV
Software Engineer
Technical Support Engineer providing expert advice and support for complex in-house software to international clients, ensuring smooth operational processes and resolving escalations.
About the role
Key Responsibilities
- Act as a trusted advisor for international clients, ensuring their operational processes run smoothly.
- Provide technical support for complex, in-house developed software.
- Manage customer contacts and professionally resolve escalations.
- Perform configurations and electrical installations, both remotely and on-site.
- Read electrical schematics and test cabling and equipment.
- Travel internationally 3-4 times per year for on-site customer implementations.
- Participate in a rotating on-call system (stand-by).
Requirements
- Proven problem-solving abilities.
- Ability to read electrical schematics.
- Experience with testing cabling and equipment.
- Willingness to travel internationally for customer implementations.
- Ability to participate in a rotating on-call system.
Skills
customer supportcommunicationproblem solving