onsite
Technical Support Engineer Level 2 - SMH PARTICIPATION
Software Engineer
Seeking a Technical Support Engineer for a SaaS B2B software company. This role involves providing second-level customer support and first-level internal support, collaborating with various teams to resolve technical incidents.
About the role
Key Responsibilities
- Act as the second-level technical point of contact for clients.
- Serve as the first level of support for internal teams.
- Collaborate closely with Customer Success, Care Operations, and Engineering teams.
- Ensure service quality and rapid resolution of technical incidents.
- Provide technical support for B2B SaaS solutions.
Requirements
- Experience in technical support, preferably at the second level.
- Familiarity with SaaS and B2B software environments.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving and incident resolution skills.
- Proficiency in SQL is a plus.
Skills
customer supporttechnical supportsql