remote
Technical Support Engineer Level 1 - Aigen Technologies
Software Engineer
Seeking a Level 1 Technical Support Engineer with 3-5 years of experience for a remote, full-time role. Responsibilities include troubleshooting software and infrastructure issues, monitoring systems, and resolving customer queries via various support channels.
About the role
Key Responsibilities
- Troubleshoot Level 1 software and infrastructure issues.
- Monitor systems, identify alerts, and take timely action.
- Resolve customer queries through ticketing systems, email, and support channels.
- Collaborate with Level 2 support teams for root cause analysis and issue resolution.
- Ensure seamless customer experiences by providing exceptional technical support.
Requirements
- 3–5 years of experience in a technical support role.
- Proven ability to troubleshoot software and infrastructure problems.
- Experience using ticketing systems and various support channels.
- Strong communication and collaboration skills.
- Passion for solving technical problems and delivering excellent customer service.
Skills
troubleshootingcustomer supportticketing systemsinfrastructure