remote
Technical Support Engineer - Legion
Software Engineer
Seeking a Technical Support Engineer to provide enterprise-grade assistance, diagnose software issues, and guide customers to resolution. This remote role requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide enterprise-grade technical assistance to Legion customers.
- Diagnose and troubleshoot complex software issues.
- Assist customer administrators and users through end-to-end issue resolution.
- Determine when escalation to the engineering team is necessary.
- Document troubleshooting steps and resolutions for knowledge base.
Requirements
- Proven experience in a technical support role.
- Strong ability to diagnose and resolve software-related problems.
- Excellent communication and interpersonal skills.
- Experience with customer support ticketing systems.
- Ability to work independently and manage multiple priorities.
Skills
customer supportproblem solving