remoteonsite
Technical Support Engineer L2 - Prophaze Technologies
Software Engineer
Seeking an L2 Technical Support Engineer with expertise in cybersecurity, API security, and Kubernetes to join a leading WAAP platform provider. Focus on resolving complex technical issues and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide advanced technical support (L2) for Prophaze's AI-powered Web Application and API Protection (WAAP) platform.
- Troubleshoot and resolve complex customer issues related to application security, API security, and Kubernetes deployments.
- Analyze technical problems, identify root causes, and implement effective solutions.
- Collaborate with engineering and product teams to escalate and resolve product defects.
- Document technical solutions, create knowledge base articles, and contribute to support best practices.
- Ensure high levels of customer satisfaction through timely and effective issue resolution.
Requirements
- Proven experience in L2 technical support, preferably in cybersecurity or application security.
- Strong understanding of Web Application and API Protection (WAAP) concepts.
- Familiarity with Kubernetes and containerized environments.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and concisely.