Technical Support Engineer, L2 - HackerRank Careers

Key Responsibilities

• Provide advanced technical support and troubleshooting for complex customer issues.
• Diagnose and resolve software and hardware problems, escalating when necessary.
• Document technical solutions and contribute to the knowledge base.
• Collaborate with engineering teams to identify and resolve product defects.
• Maintain high levels of customer satisfaction through effective communication and problem resolution.

Requirements

• Proven experience in a Technical Support Engineer role, preferably L2 or higher.
• Strong troubleshooting skills with operating systems like Linux.
• Proficiency in database querying using SQL.
• Excellent communication and interpersonal skills.
• Familiarity with networking concepts and protocols.