onsite
Technical Support Engineer L2 - ajax
Software Engineer
Seeking a Technical Support Engineer (L2) to handle complex technical inquiries, troubleshoot server-side issues, and ensure product quality for a leading security systems manufacturer.
About the role
Key Responsibilities
- Process incoming requests from partners, clients (via L1 Support Team), and the company's technical team.
- Promptly resolve issues escalated from L1 Support that require investigation (server-side) and involvement.
- Conduct in-depth analysis and troubleshooting of technical problems.
- Collaborate with development and QA teams to identify root causes and implement solutions.
- Document technical issues and resolutions for knowledge base enhancement.
Requirements
- Experience in technical support or a similar customer-facing technical role.
- Proficiency in troubleshooting complex technical issues, particularly server-side problems.
- Strong understanding of quality assurance principles and methodologies.
- Ability to analyze and interpret technical data.
- Excellent communication and problem-solving skills.
Skills
technical supportcustomer servicetroubleshootingserver administrationquality assurancehardware testing