remote
Technical Support Engineer L1/Frontline Support , EU - Databento
Software Engineer
Seeking a frontline Technical Support Engineer for a financial data provider. Responsibilities include assisting users with onboarding, APIs, and infrastructure issues, requiring strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide first-level technical support to users via email, chat, and ticketing systems.
- Assist clients with data onboarding processes and understanding API documentation.
- Troubleshoot and resolve issues related to data access, infrastructure, and platform performance.
- Escalate complex technical problems to senior support engineers.
- Document support interactions and contribute to the knowledge base.
- Gather user feedback to identify areas for product improvement.
Requirements
- Proven experience in a technical support or customer-facing role.
- Familiarity with APIs and data access methods.
- Basic understanding of networking concepts and Linux environments.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication abilities in English.
Skills
customer supportlinux