remote
Technical Support Engineer L1/Frontline Support - Databento
Software Engineer
Seeking a frontline Technical Support Engineer for the APAC region to assist clients with data onboarding, APIs, and infrastructure issues. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide first-level technical support to customers in the APAC region via various channels.
- Assist users with data onboarding processes and understanding API functionalities.
- Troubleshoot and resolve technical issues related to infrastructure and data delivery.
- Document customer interactions, issues, and resolutions for knowledge base creation.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Ensure a high level of customer satisfaction through prompt and effective support.
Requirements
- Proven experience in a technical support or customer service role, preferably in a B2B environment.
- Familiarity with APIs and troubleshooting related issues.
- Basic understanding of Linux operating systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience or interest in the financial industry is a plus.