remote
Technical Support Engineer L1 - capital
Software Engineer
Seeking a Technical Support Engineer L1/L2 to monitor system health, resolve service requests, and contribute to automation on a leading global trading platform.
About the role
Key Responsibilities
- Monitor system health and performance.
- Investigate and resolve technical service requests.
- Contribute to process improvements and automation initiatives.
- Provide first-level technical support to users.
- Escalate complex issues to higher support tiers.
Requirements
- Experience in technical support or a similar role.
- Proficiency in troubleshooting technical issues.
- Familiarity with system monitoring tools.
- Experience with ticketing systems.
- Strong communication and customer service skills.
Skills
technical supporttroubleshootingcustomer servicesystem monitoringticketing systems