remoteonsite
Technical Support Engineer - L1 Backup & Recovery - Kaseya Careers
Software Engineer
Seeking a Technical Support Engineer (L1) with expertise in backup and recovery solutions. This role involves providing essential technical assistance and troubleshooting to clients, ensuring smooth IT operations.
About the role
Key Responsibilities
- Provide first-level technical support for backup and recovery solutions.
- Troubleshoot and resolve customer issues related to data backup and restoration.
- Document technical issues and resolutions for knowledge base.
- Escalate complex problems to senior support engineers.
- Assist customers with product installation and configuration.
- Maintain high levels of customer satisfaction through effective communication.
Requirements
- Proven experience in technical support, specifically with backup and recovery technologies.
- Strong understanding of Windows Server environments.
- Excellent troubleshooting and problem-solving skills.
- Good customer service and communication abilities.
- Ability to work independently and as part of a team.