remoteonsite
Technical Support Engineer - L1 Backup & Recovery - Kaseya
Software Engineer
Seeking a Technical Support Engineer (L1) specializing in Backup & Recovery. This role involves providing first-level technical assistance, troubleshooting issues, and ensuring customer satisfaction with IT management and cybersecurity software.
About the role
Key Responsibilities
- Provide first-level technical support for backup and recovery solutions.
- Troubleshoot and resolve customer issues related to IT management and cybersecurity software.
- Document technical issues and resolutions accurately.
- Escalate complex problems to higher-level support teams.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support, preferably in backup and recovery.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with IT management and cybersecurity software.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving