onsite
Technical Support Engineer - kombo
Software Engineer
Seeking a Technical Support Engineer to provide exceptional technical assistance, debug integration issues, and support a growing customer base for a unified HR API platform.
About the role
Key Responsibilities
- Provide expert technical assistance to customers regarding Kombo's unified API for HR, payroll, and recruiting systems.
- Debug and resolve complex integration issues reported by customers.
- Act as a liaison between customers and product/engineering teams to communicate feedback and technical challenges.
- Contribute to building and refining the foundation of the US support function.
- Document technical solutions and create knowledge base articles for customer self-service.
Requirements
- Proven experience in a technical support or similar customer-facing technical role.
- Strong understanding of API integrations and troubleshooting common integration problems.
- Excellent problem-solving and debugging skills.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Experience with SaaS products and customer support platforms is a plus.