onsite
Technical Support Engineer - kiongroup
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance with hardware and software issues. This role involves troubleshooting, customer interaction, and ensuring seamless system operations.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document support requests and resolutions in a ticketing system.
- Escalate complex problems to senior support engineers or relevant teams.
- Assist with user training and provide technical guidance.
- Maintain and update technical documentation and knowledge base.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with common operating systems and software applications.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
Skills
technical supporttroubleshootingcustomer servicehardwaresoftwarenetworking