remoteonsite
Technical Support Engineer - keyloop
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance, troubleshoot complex issues, and ensure client satisfaction using technologies like SQL and Linux.
About the role
Key Responsibilities
- Provide expert technical support to clients, resolving complex issues related to Keyloop's software and services.
- Troubleshoot and diagnose software and hardware problems, identifying root causes and implementing effective solutions.
- Collaborate with development and product teams to escalate and resolve bugs and technical challenges.
- Document technical issues, solutions, and best practices for internal knowledge base and client reference.
- Ensure high levels of client satisfaction through timely and effective communication and problem resolution.
Requirements
- Proven experience in a technical support or similar client-facing role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Familiarity with databases (e.g., SQL) and operating systems (e.g., Linux).
- Experience with API integrations and understanding of web services is a plus.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.