remote
Technical Support Engineer - Kalepa
Software Engineer
Seeking a Technical Support Engineer to assist customers with Kalepa's AI-powered insurance software. Responsibilities include troubleshooting, providing technical guidance, and ensuring customer satisfaction with SaaS products.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using Kalepa's AI-powered insurance platform.
- Troubleshoot and resolve complex technical issues related to software functionality and integrations.
- Communicate effectively with customers to understand their needs and provide timely solutions.
- Document support interactions, solutions, and product feedback.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Assist in the development of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong understanding of cloud computing concepts and technologies.
- Excellent problem-solving and analytical skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Familiarity with API integrations and troubleshooting is a plus.
Skills
customer supportcommunicationproblem solving