remote
Technical Support Engineer - junction
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and technical assistance for a healthcare data infrastructure company. Focus on troubleshooting and ensuring data accessibility.
About the role
Key Responsibilities
- Provide exceptional technical support to customers, resolving issues related to healthcare data infrastructure.
- Troubleshoot and diagnose technical problems, escalating complex issues as needed.
- Document support interactions and resolutions for knowledge base creation.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Ensure customer satisfaction by delivering timely and effective solutions.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with data infrastructure or healthcare IT is a plus.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.