remote
Technical Support Engineer - Japan - OPSWAT
Software Engineer
Seeking a Technical Support Engineer in Japan to provide expert assistance for cybersecurity solutions. This role involves troubleshooting, customer support, and ensuring client satisfaction with IT and ICS critical infrastructure protection.
About the role
Key Responsibilities
- Provide expert technical support for OPSWAT's cybersecurity platform to clients in Japan.
- Troubleshoot and resolve complex technical issues related to IT, OT, and ICS critical infrastructure.
- Communicate effectively with customers to understand their needs and provide timely solutions.
- Collaborate with engineering teams to identify and address product bugs and enhancements.
- Maintain detailed records of support interactions and resolutions.
- Ensure high levels of customer satisfaction and build strong client relationships.
Requirements
- Proven experience in technical support or a similar customer-facing technical role.
- Strong understanding of cybersecurity principles and IT/OT/ICS infrastructure.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in Japanese and English communication.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving